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Develop and Analyze a Business Case
Developing a Business Case
Step One: Document the Voice of the Customer. Perhaps the most important first (and often forgotten) step in developing a business case is to understand and document the “voice of the customer”. Why are you considering RPO? Who will it benefit? How will it benefit them? Is that benefit measureable?
One best practice you might consider in this regard is to create a stakeholder map. This high effective, yet simple tool breaks-down each stakeholder constituency, allowing the author to document both the benefits and the measurements need to validate each benefit over time.
We recommend including at least the following groups in your stakeholder map:
- HR Leadership
- Recruiting Leadership
- Line Management
Step Two: Gather baselines
We recommend including at least the following data when you gather baselines:
- By hire type
- By geography
- Cost per hire (ideally matching the volume categories)
- Quality measurements (if any are used by your organization)
- Satisfaction measurements (if any are used by your organization)
Step Three: Gather benchmark data. Here is a list of benchmark providers you might consider:
List will be posted soon.
Step Four: Analyze the business case
- Current performance vs. RPO options
- Have you invested enough in recruitment today? Can you invest if needed?
Step Five: Articulate the value of the business case to your Leadership, and then the other stakeholders as needed.